FAQ's

General

Where are ScoobyFoo toys made?

At ScoobyFoo, we understand that where toys are made can be an important part of deciding which toys to purchase. We’ve listed the country of origin on every product page.
Most of our wooden toys and board games are made in Germany where we have been manufacturing toys for over 20 years ! We also partner with carefully selected suppliers in China to produce ScoobyFoo plush toys and dolls, plastic toys, games and more.
All ScoobyFoo brand products are rigorously tested to meet or exceed all US and European Federal safety standards for toys. The same is true of items we distribute from Spielstabil and Hubelino.

How do I clean wooden toys?

Quality wooden toys are easy to clean!
The following simple cleaning method will ensure any water-based non-toxic coating or stains on the wood is not damaged by cleaning and the wood underneath is protected:
Simply wipe with a lukewarm washcloth and dry with a clean cloth. If you must use a cleaning agent, a small amount of vinegar essence mix combined with water works very well.
Do not soak or boil wooden toys in water, do not dry in direct heat or sunlight. The following should be avoided and may damage wooden toys: the dishwasher, bleach, harsh chemical cleaners, abrasive cleaners or scrubbers, antibacterial or sanitizing wipes or sprays, baby wipes, etc.

What surface is best for the Bathtub Ball Track?

For the best results, the ball track should be used on a smooth surface like the fiberglass or acrylic tub surround walls, or the tub sidewalls. If you have a tiled and grouted tub surround, the suction cups may not adhere well. Smooth tiles will work best. Tiles with a textured surface may make it hard for the suction cups to hold because they cannot seal completely to the surface.
Tips to increase the hold: Soak in water first or apply a small amount of petroleum jelly to the cup edges to create a seal.
Tips to loosen the hold: Apply soap along the cup edges, or carefully slide a butter knife under the cup to release.

Can I submit a game or product idea?

Yes! All game and toy ideas are submitted to our parent company in Germany. ScoobyFoo doesn’t manufacture or make product decisions. Good luck with your submission!

What payment methods do you accept?

For your convenience, we accept MasterCard, Visa, Discover, and American Express. We also offer Shop Pay that lets you choose between making 4 interest-free payments or monthly installments so you can play now, pay later*.
*Shop Pay Installments offers rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: https://www.affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

How do I track my order?

All purchasers, whether a guest or logged in to ScoobyFoo account, will receive an email automatically with the tracking information. Some email carriers will direct these emails to your spam folder. To prevent this from happening, please add help@scoobyfoo.com to your address book.

Can I change or cancel my order?

Once an order is placed, it immediately goes to the warehouse for processing. It may not be possible to cancel or make changes.
Our warehouse team strives to process orders within one business day. In most cases this quick turnaround time works in our customer’s favor.
Please contact help@scoobyfoo.com weekdays 9-5 EST and we will see what we can do to help!